- All shippings from Masterled are made from Spain in Express private Carrier MRW or NACEX 24h.
- All orders placed before 18:00 are received within 24/48h, otherwise they'll be delivered in the next 48/72h (weekday, mon to thur)
- Deliveries are made from Monday to Friday.
- Shipping costs for purchases below 99% plus VAT are 5,15€ + VAT.
- Free shipping for orders 50€(*) + VAT and above (Only Spain mainland).
- Cash-on-delivery shippings have an extra cost for the customer, payable directly to the transport agency.
- MasterLed guarantees delivery of your order 100%, and remember, if you're not satisfied you can return the product and we will refund you.
- In case of damage or misplacement due to poor handlind during transport, the customer will notify the issue not later than 48 hours after receiving the package(s) via phone or sending an email message to firstname.lastname@example.org, also notifying the carrier staff on the delivery note/slip.
All products sent from our online store www.masterled.es, are checked to verify they functioning state and avoid inconviniences to both parties. But being aware that issues can rise upon delivery of the purchased goods, we offer you instructions for their return.
You can return products purchased up to 48 hours after their delivery, in case they show any flaw, both from origin, or caused during transportation.
For such task, you have to follow these steps:
- Send us an email communicating your will to return a product, and the reason.
- Once received your request, we will confirm by sending you a return number.
- We will send our shipping agency to retrieve the returned items.
Once we receive the product(s) we will contact you once again to determin if you want us to send a replacement unit with the same features, exchanging for a different item, or refund.
Upon delivery of the goods by the carrier, the package must be reviewed, and in case of observing any anomaly, it should be stated on the delivery note (broken package, open package, unsealed etc.). And as a rule, even though there is nothing suspicious about the packaging, sign: Compliant pending review.
If we do not make any observation in the receipt of the goods, we do not take care of the problems of breakage and damage resulting from handling in the transport.
If the damage is due to misuse attributable to the customer, masterled will not proceed to the replacement of the item, nor refund of the amount paid.
Tell us your phone number in the emails you send us to return, in order to expedite and keep you informed of the procedures followed.
Returned items will have to be received with their original packaging.
No refunds for reasons attributable to mistakes made by the customer. However, contact us to find a solution to the problem.
However, contact us to find a solution to the problem.
CHANGES AND RETURNS FOR CAUSES NOT IMPUTABLE TO QUALITY.
- For these cases we accept the return or exchange of items purchased on our website, provided they are made within 15 days after receipt.
- The products must be returned in perfect condition, without marks of use and in their original packaging.
- The return costs are borne by the buyer.
masterled.es guarantees confidentiality of your personal and private information. We compromise to offer the best service and online experience.
The moment a customer places an order though our secure server, their personal data, address and payment method are stored in our database to process the order.
masterled.es has no access to information related to our customers bank card number. We only receive payment confirmation from PayPal or the payment gateway.
MasterLed y Paypal offer 100% clear refunds.
Split your payment with SeQura
Split your purchase in 3, 6 or 12 monthly payments. Inmediate, no paperwork and a fix fee per month.
How it works
- Choose "Fracciona tu pago con SeQura" when processing your order, and pay only the first monthly fee.
- Receive your order
- The rest of the fees are directly charged to your bank card.
Besides, you can pay the remaining amount whenever you choose so, without extra costs.
How much does the service cost?
The service cost is included in each monthly payment, depending on the total amount. There are no interests or any other aditional payment.
Receive first, Pay later
How it works
- Select this option when processing your order
- Receive and check your purchase.
- You can pay up to 7 days after your order is shipped to pay.
No aditional cost.